If you have a support issue that needs attention, our support staff can provide immediate assistance. Toolwire makes every effort to ensure that our users receive reliable, scalable and secure solutions at the time of product implementation. When support is needed Toolwire focuses on your requirements as a critical priority. The speed, efficiency, and success of your Toolwire-enabled learning initiatives are our primary goal. To serve our customers Toolwire employs world-class customer relationship management systems to quickly log, track and resolve issues. Formal escalation procedures ensure the timely resolution of problems while maintaining the appropriate level of management visibility.
Typically Customer Support includes the following:
- Technical support covering client installation, client access and product issues
- Support via telephone, web and e-mail during business hours (Pacific Time)
- Maintenance releases as they become available
- Standard product updates as they become available
- Same business day response time (Next business day if logged after normal business hours)
For additional information on Toolwire Professional Services please contact your sales representative or call 925-227-8500 or use our contact form.
