• Improve Agent Speed-to-Productivity and Performance

    Toolwire’s Spaces Learning platform delivers AI-powered skills in the flow of work, thus optimizing the onboarding process for contact center agents and ensuring high performance on the production floor

    Read Brochure
  • Spaces Learning Awarded Top 20 LXP for 2021.

    Training Industry announced its selections for the 2022 Top Training Companies™ lists for the Learning Experience Platform (LXP) 
sector of the learning and development (L&D) market.

    Learn More
  • Bring your online learning to life with Toolwire AI.

    Toolwire's AI-powered learning solutions optimize corporate workforces and transform traditional courses in higher education.

    Contact Us
  • Introducing Toolwire LiveLabs for AWS Cloud.

    Toolwire has partnered with Amazon Web Services to build a collection of world-class LiveLabs for Big Data in the AWS Cloud.

    Discover
  • Workforce Optimization: White Paper.

    Toolwire and Avaya have built an integrated Workforce Optimization Solution that positively impacts overall operational efficiency.

    Access Now
Slide 1
Improve Agent Speed-to-Productivity and Performance

Toolwire’s Spaces Learning platform delivers AI-powered skills in the flow of work, thus optimizing the onboarding process for contact center agents and ensuring high performance on the production floor.

PlayPlay
Slide 1
Bring your online learning to life with Toolwire AI.

Toolwire's AI-powered learning solutions optimize corporate workforces and transform traditional courses in higher education.

Slide 1
Spaces Learning Awarded Top 20 LXP for 2021.

Training Industry announced its selections for the 2022 Top Training Companies™ lists for the Learning Experience Platform (LXP) sector of the learning and development (L&D) market.

Slide 1
Introducing Toolwire LiveLabs for AWS Cloud.

Toolwire has partnered with Amazon Web Services to build a collection of world-class LiveLabs for Big Data in the AWS Cloud.

Slide 1
Workforce Optimization: White Paper.

Toolwire and Avaya have built an integrated Workforce Optimization Solution that positively impacts overall operational efficiency.

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Slide 1

Spaces Learning Awarded Top 20 LXP for 2020.

Training Industry announced its selections for the 2022 Top Training Companies™ lists for the Learning Experience Platform (LXP)
sector of the learning and development (L&D) market.

Slide 1

Bring your online learning to life with Toolwire AI.

Toolwire's AI-powered learning solutions optimize corporate workforces and transform traditional courses in higher education.

Slide 1

Introducing Toolwire LiveLabs for AWS Cloud.

Toolwire has partnered with Amazon Web Services to build a collection of world-class LiveLabs for Big Data in the AWS Cloud.

Slide 1

Workforce Optimization: White Paper.

Toolwire and Avaya have built an integrated Workforce Optimization Solution that positively impacts overall operational efficiency.

LiveLabs for Enterprise

“I hear and I forget. I see and I remember. I do and I understand.”
— Confucius
Learning by doing (role-plays) provides the quickest and most effective way to develop skills and ensure ongoing competency and speed to production. with technology.
Spaces Learning is an AI-powered, fully integrated digital Teaching and Learning Experience Platform (LXP). It unifies content, collaboration, COMMUNICATION, and experiential learning in a way that engages learners and increases the effectiveness of Onboarding, Upskilling, and Reskilling initiatives.
Collaborative
Personalized
Experiential

Spaces Learning™ for Contact Centers

Spaces Learning is an AI-Powered Learning & Development Solution that Improves the Employee Performance. It has built-in AI-scored recorded role-plays, unified communications (UC) so collaborative learning sessions can take place and be recorded for convenient playback by the learner at the time of need, sandbox systems training environments, the Netflix style carousel of self-paced support content, and much more that will bring your employees up to speed faster, more engaged, and ready for production on day one!
Contact Centers have shifted in just the past few years. They need to be able to Train on Demand and be Scalable. Fully Hybrid models that support brick-n-mortar, as well as Work-From-Anywhere solutions in an Asynchronous modality, are the key to success in the new GIG world.
Spaces Learning is the cutting-edge LXP – Learning Experience Platform on the market today! Fully integrated with Avaya and other ecosystems. It allows for AI-Powered Learning to take place anytime anywhere by everybody.
Collaborative
Personalized
Experiential

Who We Are

Our Values

At Toolwire, we affectionately refer to our company logo as “Sparky” – representing the “can do” attitude and effort of everyone in our organization.

Service – Do whatever it takes to help our customers because their success is our success.

Possibility – Transform the learning experience through innovation, creativity, and partnerships.

Action – Encourage and reward independent thought and bold choices.

Results – Focus on business outcomes: what matters to our customers, matters to us.

Knowledge – Share what we’ve learned with our customers so they can benefit. You – Be a Sparky!

YOU – take responsibility and YOU make it happen.

Our Mission

Toolwire is a green company dedicated to enabling education equality & digital skills transformation while limiting our negative impact on the environment. We accomplish these goals by creating more accessible digital learning programs and connecting learner skills with employer demand – via digital credentials, skills portfolios, and other methods.

Toolwire partners with world-leading organizations to empower under-resourced learners with remote, real-time access to workforce-ready skills in high-demand jobs. In addition, Toolwire embraces the creator economy by partnering with passionate, innovative content creators.

Who Our Customers Are

cognizant home

Cognizant and Toolwire collaborated on a reskilling initiative for their 250,000+ associates to gain hands-on experience with digital transformation skills. As a result, their first-time pass rates improved by 60%.

avaya home

With its CPaaS architecture, Avaya Spaces enables Toolwire to provide universities and companies of any size with the collaboration capabilities they require to create breakthrough experiences and achieve their desired level of digital transformation – one learner at a time.

versa logo

Versa is providing its lab service in partnership with Toolwire. The lab environment can be used for personal learning, exploring the Versa Networks ecosystem, and completing or re-doing the tasks associated with Versa Networks training course lab guides and exercises.

  • Toolwire to debut new AI platform at CCW

    Toolwire to debut new AI platform at CCW

    Toolwire is thrilled to announce that its new AI platform “Spaces Learning LXP for Contact Centers” will debut at Customer Contact Week (CCW) this June 20-23, 2022, in Las Vegas, Nevada. Partnering with Avaya, Toolwire will showcase the “Spaces Learning LXP for Contact Centers” platform in Pavilion 4 at Caesars Forum.

    Read More

  • Toolwire Partner Praxis AI Honored as Gold, Silver, and Bronze Stevie® Award Winner in 2022 American Business Awards®

    Toolwire Partner Praxis AI Honored as Gold, Silver, and Bronze Stevie® Award Winner in 2022 American Business Awards®

    Praxis AI leveraged the Toolwire Top 20 LXP to win awards for Best BioHackathon, Startup of the Year, and Education Hero of the Year. The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations — public and private, for-profit and non-profit, large and small.

    Read More

  • Passion & Purpose: Observations from ASU+GSV 2022

    Passion & Purpose: Observations from ASU+GSV 2022

    In early April 2022, 5,000+ energized education pioneers assembled in San Diego for 55+ hours of inspiration, discussion, collaboration … and a little fun. This year’s version of the ASU+GSV Summit was especially animated given the pent-up demand for in-person collaboration and everyone’s collective desire to start making tangible improvements in education equality, climate change, and employment.

    Read More

Toolwire to debut new AI platform at CCW

Toolwire to debut new AI platform at CCW

Toolwire is thrilled to announce that its new AI platform “Spaces Learning LXP for Contact Centers” will debut at Customer Contact Week (CCW) this June 20-23, 2022, in Las Vegas, Nevada. Partnering with Avaya, Toolwire will showcase the “Spaces Learning LXP for Contact Centers” platform in Pavilion 4 at Caesars Forum.

Toolwire Partner Praxis AI Honored as Gold, Silver, and Bronze Stevie® Award Winner in 2022 American Business Awards®

Toolwire Partner Praxis AI Honored as Gold, Silver, and Bronze Stevie® Award Winner in 2022 American Business Awards®

Praxis AI leveraged the Toolwire Top 20 LXP to win awards for Best BioHackathon, Startup of the Year, and Education Hero of the Year.

The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations — public and private, for-profit and non-profit, large and small.

Passion & Purpose: Observations from ASU+GSV 2022

Passion & Purpose: Observations from ASU+GSV 2022

In early April 2022, 5,000+ energized education pioneers assembled in San Diego for 55+ hours of inspiration, discussion, collaboration … and a little fun. This year’s version of the ASU+GSV Summit was especially animated given the pent-up demand for in-person collaboration and everyone’s collective desire to start making tangible improvements in education equality, climate change, and employment.

Who Our Customers Are

cognizant home

A global BPO empowers its new and existing technical associates with onboarding and reskilling LiveLabs, including Cloud Technologies, Full Stack Development, and AI.

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avaya home

The global contact center leader has integrated Toolwire’s Top 20 learning experience platform into their remote, cloud-based workforce optimization solution.

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aws

The world-leading cloud provider relies on Toolwire interactive simulations to prepare their sales executives for complex digital transformation value discussions.

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Personalized Learning Integrated with Workforce Optimization

Spaces Learning has been integrated with Avaya’s world-class workforce optimization solution to empower Personalized Upskilling in the modern contact center. This SaaS collaboration allows organizations of all sizes to efficiently and effectively deliver personalized, 21st-century digital skills and assessments at scale in a remote environment. Better learning experiences ultimately translate to better employees and better business outcomes.

This Spaces Learning video demo from Toolwire follows Carol Silva, a Customer Experience Director at Omni BPO who has received a request for specific digital omnichannel skills from her team. Carol checks the Spaces Learning analytics and sees that there’s a significant gap in the requested skills – her team needs to upskill quickly! Carol uses the Quick Editor to add the missing skills to a training program, then enables the Personalized Learning Plan (PLP) feature.

This capability allows her team to quickly identify skill gaps for a focused, efficient learning journey. Thanks to the PLP feature, Carol soon finds that her CX agents have closed their skill gaps and are ready to perform.

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Management Team

John Valencia

Toolwire

John has been the President and CEO of Toolwire since 2003 and has guided Toolwire’s evolution from a provider of Experiential Learning Labs for IT training and certification provider to developing a Top 20 Learning Experience Platform.

David James Clarke IV

Toolwire

David has been a Digital Teaching & Learning Pioneer for more than 25 years. As Product Manager, he is the Lead Designer for the Spaces Learning LXP. He is also a best-selling Author, patented Innovator, and the co-Founder of Toolwire.

Ashish Gadhia

Toolwire

Ashish leads Toolwire’s Engineering, Quality Assurance, and Technical Operations teams. He is one of the lead architects of the Spaces Learning platform, the Toolwire integration APIs, and leads the integration effort with Avaya Spaces.