• Toolwire to debut new AI platform at CCW
  • Toolwire to debut new AI platform at CCW

    Toolwire is thrilled to announce that its new AI platform “Spaces Learning LXP for Contact Centers” will debut at Customer Contact Week (CCW) this June 20-23, 2022, in Las Vegas, Nevada. Partnering with Avaya, Toolwire will showcase the “Spaces Learning LXP for Contact Centers” platform in Pavilion 4 at Caesars Forum.

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Workforce Optimization Case Study

Spaces LearningTM unified our client’s content, then incorporated collaboration + immersive experiences to support their global growth and expansion by enabling personalized skilling at scale. In today’s skills economy, each team, each employee, each skill is part of an agile, ever-changing, responsive, and adaptive skills matrix. That is the essence of workforce optimization.