Optimize your workforce with rapid onboarding, experiential upskilling, and employee retention tools
To be competitive in the 21st-century business environment, BPO employees must be skilled in critical digital topics while working from home.
Tools for Remote Workers
Challenge
To be competitive in the 21st-century business environment, BPO employees must be skilled in critical digital topics while working from home.
Solutions
Spaces Learning integrates the following best-of-breed learning capabilities in one place.
Blended Learning – personalized learning, experiential labs, AI curation, and mobile UI.
Result
62% improvement in technical competency
41% YoY Increase in skills engagement
58% improvement in pass rates
Asynchronous
Self-Paced
Anytime, Anywhere
Blended Learning Platform
Video Coaching & Assessments
Adaptive Learning
Breakout Rooms
AI Curation & Virtual Labs
Synchronous
Scheduled
Instructor-Led
Video Conferencing
Virtual Classroom
Online Presence Indicator
Screen Sharing
Recordings
Communication
Cohort Streams vs. Chat
On-Demand Collaboration
Group Projects
Document Sharing
Tools for Remote Workers
Challenge
To be competitive in the 21st-century business environment, BPO employees must be skilled in critical digital topics while working from home.
Solutions
Spaces Learning integrates the following best-of-breed learning capabilities in one place.
Blended Learning – personalized learning, experiential labs, AI curation, and mobile UI.
Result
62% improvement in technical competency
41% YoY Increase in skills engagement
58% improvement in pass rates
Tools for Remote Workers
Challenge
To be competitive in the 21st-century business environment, BPO employees must be skilled in critical digital topics while working from home.
Solutions
Spaces Learning integrates the following best-of-breed learning capabilities in one place.
Blended Learning – personalized learning, experiential labs, AI curation, and mobile UI.
Result
62% improvement in technical competency
41% YoY Increase in skills engagement
58% improvement in pass rates
Difficulty Finding the Right Talent & Providing Consistent Onboarding
Challenge
The battle for the talent is fiercer now than it has been over the last 2 years. Hiring the best candidates and creating training plans that align with business needs that have a long-term positive impact.
Solutions
Digital recruitment
Automated qualification process
Soft skills evaluations score key attributes
Hard skills evaluations go deeper
Situational assessment with video scenarios
Remediation loop and personalized training
Result
Decreased operating costs by reducing overall recruitment efforts (leveraging digital recruitment) and increased onboarding efficacy, resulting in reduced time to initial customer engagement or project assignment.
Difficulty Finding the Right Talent & Inconsistent Onboarding
Challenge
The battle for the talent is fiercer now than it has been over the last 2 years. Hiring the best candidates and creating training plans that align with business needs can have a long-term positive impact.
Solutions
Digital recruitment
Automated qualification process
Soft skills evaluations score key attributes
Hard skills evaluations go deeper
Situational assessment with video scenarios
Remediation loop and personalized training
Result
Decreased operating costs by reducing overall recruitment efforts (leveraging digital recruitment) and increased onboarding efficacy.
Upskilling & Reskilling of the Virtual Workforce
Challenge
The Global BPO Academy is an in-house organization responsible for delivering agile and accelerated learning that helps Global BPO employees (WAH) perform to their full potential.
Solutions
Spaces Learning provides:
Hands-on experiential learning
Synchronous Instructor-Led training
Asynchronous on-demand training
Video Assessments
Result
Future-proofed the workforce and increased the speed of productivity.
Upskilling & Reskilling of the Virtual Workforce
Challenge
The Global BPO Academy is an in-house organization responsible for delivering agile and accelerated learning that helps Global BPO employees (WAH) perform to their full potential.
Solutions
Spaces Learning provides:
Hands-on experiential learning
Synchronous Instructor-Led training
Asynchronous on-demand training
Video Assessments
Result
Future-proofed the workforce and increased the speed of productivity.
High Employee Turnover
Which features contributed most to your engagement in this course?
Challenge
With the demand for the employees to work from home, employers must adapt to ensure all the employees feel included and that they have the skills and tools to be successful, To accomplish this, communication has become more important than ever.
Solutions
Emotional Intelligence – Cope with emotionally stressful situations more intelligently.
Presentation Skills – Present data using stories.
Communication Skills – Conduct calls and meetings more effectively.
Culture & Diversity – Adapt to different cultures and learn to co-exist.
Result
Increased client and employee satisfaction while reducing employee turnover.
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