Rapid Onboarding, Experiential Upskilling, and Employee Retention

To be competitive in the 21st-century business environment, BPO employees must be skilled in critical digital topics while working from home.

Tools for Remote Workers

Challenge

To be competitive in the 21st-century business environment, BPO employees must be skilled in critical digital topics while working from home.

Solutions

Spaces Learning integrates the following best-of-breed learning capabilities in one place.

Blended Learning – personalized learning, experiential labs, AI curation, and mobile UI.

Result

62% improvement in technical competency

41% YoY Increase in skills engagement

58% improvement in pass rates

Asynchronous

Self-Paced

Anytime, Anywhere

Blended Learning Platform

Video Coaching & Assessments

Adaptive Learning

Breakout Rooms

AI Curation & Virtual Labs

Synchronous

Scheduled

Instructor-Led

Video Conferencing

Virtual Classroom

Online Presence Indicator

Screen Sharing

Recordings

Communication

Cohort Streams vs. Chat

On-Demand Collaboration

Group Projects

Document Sharing

Tools for Remote Workers

Challenge

To be competitive in the 21st-century business environment, BPO employees must be skilled in critical digital topics while working from home.

Solutions

Spaces Learning integrates the following best-of-breed learning capabilities in one place.

Blended Learning – personalized learning, experiential labs, AI curation, and mobile UI.

Result

62% improvement in technical competency

41% YoY Increase in skills engagement

58% improvement in pass rates

Tools for Remote Workers

Challenge

To be competitive in the 21st-century business environment, BPO employees must be skilled in critical digital topics while working from home.

Solutions

Spaces Learning integrates the following best-of-breed learning capabilities in one place.

Blended Learning – personalized learning, experiential labs, AI curation, and mobile UI.

Result

62% improvement in technical competency

41% YoY Increase in skills engagement

58% improvement in pass rates

Difficulty Finding the Right Talent & Inconsistent Onboarding

Challenge

The battle for the talent is fiercer now than it has been over the last 2 years. Hiring the best candidates and creating training plans that align with business needs can have a long-term positive impact.

Solutions

Digital recruitment

Automated qualification process

Soft skills evaluations score key attributes

Hard skills evaluations go deeper

Situational assessment with video scenarios

Remediation loop and personalized training

Result

Decreased operating costs by reducing overall recruitment efforts (leveraging digital recruitment) and increased onboarding efficacy.

Difficulty Finding the Right Talent & Inconsistent Onboarding

Challenge

The battle for the talent is fiercer now than it has been over the last 2 years. Hiring the best candidates and creating training plans that align with business needs can have a long-term positive impact.

Solutions

Digital recruitment

Automated qualification process

Soft skills evaluations score key attributes

Hard skills evaluations go deeper

Situational assessment with video scenarios

Remediation loop and personalized training

Result

Decreased operating costs by reducing overall recruitment efforts (leveraging digital recruitment) and increased onboarding efficacy.

Upskilling & Reskilling of the Virtual Workforce

Challenge

The Global BPO Academy is an in-house organization responsible for delivering agile and accelerated learning that helps Global BPO employees (WAH) perform to their full potential.

Solutions

Spaces Learning provides:

Hands-on experiential learning

Synchronous Instructor-Led training

Asynchronous on-demand training

Video Assessments

Result

Future-proofed the workforce and increased the speed of productivity.

Upskilling & Reskilling of the Virtual Workforce

Challenge

The Global BPO Academy is an in-house organization responsible for delivering agile and accelerated learning that helps Global BPO employees (WAH) perform to their full potential.

Solutions

Spaces Learning provides:

Hands-on experiential learning

Synchronous Instructor-Led training

Asynchronous on-demand training

Video Assessments

Result

Future-proofed the workforce and increased the speed of productivity.

High Employee Turnover

Which features contributed most to your engagement in this course?

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pie chart

Challenge

With the demand for the employees to work from home, employers must adapt to ensure all the employees feel included and that they have the skills and tools to be successful, To accomplish this, communication has become more important than ever.

Solutions

Emotional Intelligence – Cope with emotionally stressful situations more intelligently.

Presentation Skills – Present data using stories.

Communication Skills – Conduct calls and meetings more effectively.

Culture & Diversity – Adapt to different cultures and learn to co-exist.

Result

Increased client and employee satisfaction while reducing employee turnover.

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